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What can I do with the C1 Slack app?

Use the C1 Slack app to interact directly with C1 without leaving Slack. Once the C1 Slack app is installed for your workspace, you and your colleagues can:
  • Request access from anywhere in Slack using the /c1 request command:
  • Track the progress of your open access requests:
  • Get notified when your review is needed on a colleague’s access request, and approve or deny the request without leaving Slack:
  • Get notified when you have a manual provisioning or deprovisioning assignment, and mark it complete without leaving Slack:
  • Get notified when there are access review tasks assigned to you as part of an access review campaign:
  • Ask questions about your org’s access data and take action using the C1 AI assistant

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Ask questions and take action with the C1 AI assistant

The C1 AI assistant is available to all C1 users and is enabled by default when the C1 Slack app is installed. It works like a standard conversational AI — you ask it questions or tell it what you want to do, and it responds in the same language you write in. Open the C1 app in Slack to find a Chat tab where the assistant lives, a History tab to review past conversations, and a New Chat button. For quick access from anywhere in Slack, type @C1 in any channel where the app is installed, or add the C1 app to a direct message to start a conversation.
When you @C1 in a channel, the assistant’s response is visible to everyone in that channel. Use a direct message with the C1 app for conversations you want to keep private.
Ask it anything about your org’s access data: who has access to what, how your organization is structured, what’s in your entitlement catalog, and more. Because the assistant has access to the same C1 data your role permits you to see — including IdP-sourced information about your org — it can reason across that data to answer questions that might otherwise require navigating multiple views. You can also ask for data in a specific format — for example, “give me a CSV of everyone with admin access” — and the assistant generates a downloadable file (CSV, JSON, PDF, or plain text) with the link appearing directly in your Slack thread. The assistant can also take action on what it finds. On your explicit approval, it can:
  • Approve, deny, reassign, or escalate access requests
  • Manage access and entitlements
  • Configure campaigns and conflict monitors
  • Build automations and policies
The assistant always asks for your go-ahead before making any change. It can only see and act on what your C1 role permits — a user without policy management permissions, for example, won’t be able to use the assistant to edit policies. The assistant maintains context within a conversation — whether a direct message or a reply thread — so you can start broad and follow up to narrow results. Starting a New Chat begins a fresh session.
Your Slack account must be linked to your C1 user account for the assistant to work. If it isn’t linked yet, the assistant will let you know and direct you to your C1 administrator to get set up.

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Install the C1 Slack app for your organization

Approve the C1 app for use in your organization’s Slack workspace.
1
In C1, navigate to Settings > Notifications.
2
In the Slack section of the page, click Connect.
3
Click Add to Slack and select a channel where the C1 app can post messages.
4
Click Allow.
Done. You’ll be directed back to the C1 Settings page, where you’ll see that your Slack workspace is now connected.

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Add the C1 Slack app to an individual workspace

1
In Slack, navigate to the Apps section of the navigation bar.
2
Click Add apps and search for C1.
3
Click the C1 app and follow the prompts to add it to your Slack workspace.
Done. You can now interact with C1 directly from Slack.

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Create a campaign Slack channel

During an access review campaign, the campaign owner can send notifications to fellow campaign owners and reviewers in a new or existing Slack channel.
1
Navigate to the campaign’s Configuration tab.
  • If you haven’t yet started the campaign, the Configuration tab is shown before you prepare the campaign and again before you start the campaign.
  • If the campaign is in progress, the Configuration tab is available on the campaign’s main page.
2
In the Communications area of the page, click Add to Slack channel.
3
Enter a Slack channel name, either an existing channel in your workspace that you’d like to add campaign notifications to, or a name for a new channel you want to create for this purpose. Slack does not accept spaces or special characters in channel names.
4
Optional. If you’re creating a new Slack channel, enter a description of the channel, up to 250 characters.
5
Click Add to channel.
Need to send campaign messages to a private Slack channel? Make sure to install the C1 Slack app in the private channel first, then follow the steps above to add campaign notifications to that channel.
All campaign owners and users assigned access reviews will be automatically added to this channel. If a new user is assigned an access review during the campaign, they will also be automatically added to the channel. Click Deactivate to stop sending campaign updates to the channel. Click Remove to remove this channel entirely from the campaign. You can then add a new channel, if necessary. When the campaign ends, the status in the channel will read Completed and no further notifications will be sent by C1. The channel will remain open until archived by your organization.